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Crisis Management and Human Behaviour Training Course

The STCW code (section A-V/2, paragraph 3) states that any person with responsibility for the safety of people in emergency situations on board passenger ships shall have successfully completed the approved Crisis Management and Human Behaviour Training in accordance with their capacity, duties and responsibilities.

This course addresses the main factors to be aware of in a crisis and the key measures you should deploy, such as how you assess and respond to a crisis using the resources available; how you cope with the stress involved; how you control large numbers of passengers and how you communicate effectively with them and your crewmembers. These measures can be worked into your existing emergency procedures and practice, ensuring you are as prepared as possible should a crisis ever arise on board ship.

Target Audience

The course is aimed at any person designated on muster lists with the responsibility for the safety of passengers in emergency situations on board passenger ships, including hotel staff, Masters, chief engineer officers, chief mates, second engineer officers, and other senior officers as appropriate.

Course Pre-requisites


Course Objectives

By the end of the course, participants will be able to:

  • Describe how to control the response to an emergency
  • Explain how to optimise the use of resources in an emergency
  • Define how to control passengers and other personnel during emergency situations
  • Describe how to establish and maintain effective communications
  • Explain the importance of shipboard emergency organisational procedures and drills

Mode of Delivery

This course is delivered using interactive e-Learning Computer Based Training (CBT). Students follow easy on-screen instructions to progress through the course. The program contains text with (optional) English language voiceover, still photographs, video clips, animations and interactive exercises.

Course Outcomes

  • For crew to be able to save lives in a crisis on board by anticipating the behaviour of crew and passengers in an emergency
  • For crew to be able to effectively manage that crisis by establishing effective procedures that can be fully understood and recalled through regular drills and practice


The course consists of seven modules with tests after each module and a final test. There are also Assignments which must be completed in order to gain a certificate.

  • Introduction
  • Module 1 - What is Crisis Management?
  • Module 2 - Controlling the Response to a Crisis
  • Module 3 - Human Behaviour in a Crisis
  • Module 4 - Controlling Passengers and Other Personnel During a Crisis
  • Module 5 - Establishing and Maintaining Effective Communications
  • Module 6 - Establishing Effective Shipboard Emergency Procedures and Practice

Regulations Addressed

STCW regulation V/2 paragraph 6 and Section A-V/2 paragraph 3.

Course Duration

To complete the course, it is estimated that 4.5 Guided Learning Hours are required


There is a multi-choice on-screen test to complete at the end of each module, and a final test.


A candidate who would like to gain a certificate must first enrol with Videotel. The candidate will need to submit all the necessary documentation and meet the minimum criteria in assessment.

Make sure that you contact Videotel at the outset to find out the enrolment and certification process by e-mail to courses@videotel.com

For an up-to-date list of Flag State approvals, please refer to Videotel website at www.videotel.com

Produced with the assistance of:

Royal Caribbean International
Cruise Lines International Association (CLIA)
International Maritime Organization (IMO)